Ritz Carlton in Sarasota is a dog friendly place and that’s enough for me to love it. Because my Coco is my best friend and I really like to go out with her whenever it is possible.

The Ritz Carlton’s Members Spa Club treats canine visitors as VIP’s (very important pets).

They employ even several specialists in pet massage. Darlene Davison, director of spa services, has created a line of innovative “head to paw” pet massages, a pilot program that may catch on throughout the chain.

Now THAT is a pet service committment!
(No, I didn’t try it - YET ;)

But a while ago we went to The Ritz for brunch. Impressive, of course. Food was superb quality, champagne delicious, service impeccable, surrounding beautiful, chairs more than comfortable. How could I be NOT impressed?

But I was impressed even more after having a conversation with our waiter. I asked him how does it feel to work for The Ritz? What’s different compared with his previous job.

He answered without hesitation: “I love to work here because I can do so much more for customers. This is the biggest difference, and pleasure.”

Wow! I didn’t expect that kind of response.
Now, this is what we call winning attitude in business.

People often ask me “how can I effectively train my employees to give great customer service?”. I say the most important part is to ATTRACT the kind of employees who are eager to please customers to begin with.

There are quite a few of them if you really look for them….